Cant change password nor access JIRA

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SystemCPMB
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Joined: Mon Apr 11, 2016 5:47 am

Cant change password nor access JIRA

Post by SystemCPMB »

Okay, Long story short: few weeks back I downloaded ReactOS and installed it. I booted it and it crashed. Being unable to find a method to file a bug report or stupid (either or), I posted to a forum. Somebody named HBelusca posted it as a bug report:

https://jira.reactos.org/browse/CORE-11109

and I've heard nothing about it. That doesn't bother me so much as the fact that I can't access the but report to update it or provide additional info. I (hopefully) surmise the reason it hasn't been reviewed is because I didn't provide a version number, despite that I only downloaded the software and experienced it crash within a few days.

So, I was unable to find a way to login to the JIRA and update the info, and through a long process of hours and emails to remote participants, sent an email to administrators@reactos.org detailing the problem, and have heard nothing. So how am I supposed to "assist" if I can't "participate"?

Second question: In the midst of all of that, I forgot my password to the forums and was sent a replacement. However, I can't find a link to change the password. I've searched the forums, tried the control panel and all of its option screens, and find nothing.

Thus far I'm pretty disappointed with what appeared to be a "great idea" project, that seems quite impossible to work with.

Can't be that difficult can it?
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Black_Fox
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Re: Cant change password nor access JIRA

Post by Black_Fox »

It's a little different from other sites because ReactOS uses a single sign-on into multiple services. If you go to the main webpage and log on there https://reactos.org/user and then click on EDIT and change your password, you should be good to go. I might take some time for the "reactos.org website" password change to propagate to JIRA, Forum and WIki as well.
To log into JIRA go to https://jira.reactos.org/ and log in in top-right corner, alternatively here: https://jira.reactos.org/login.jsp (Forum and JIRA use the same account credentials)
hbelusca
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Re: Cant change password nor access JIRA

Post by hbelusca »

I'm personally wondering where administrators@reactos.org goes to. I hope somebody reads mails sent to this address...
EDIT: I don't find anywhere in our websites where this email address is mentioned. How did you find it?
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EmuandCo
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Re: Cant change password nor access JIRA

Post by EmuandCo »

Do we have some sort of catchall account? Address is nowhere found by me, too...
ReactOS is still in alpha stage, meaning it is not feature-complete and is recommended only for evaluation and testing purposes.

If my post/reply offends or insults you, be sure that you know what sarcasm is...
SystemCPMB
Posts: 9
Joined: Mon Apr 11, 2016 5:47 am

Re: Cant change password nor access JIRA

Post by SystemCPMB »

Well....That link to reactos.org/user worked. I was able to change my password. But even after logging in, I had to login to the forums too.
SystemCPMB
Posts: 9
Joined: Mon Apr 11, 2016 5:47 am

Re: Cant change password nor access JIRA

Post by SystemCPMB »

Tried going to the JIRA side, it took a while but I was able to log in.

It concerns me that somebody had to give me a url to http://www.reactos.org/user so I could change my password. I couldn't find a link to anything like that. Perhaps there should be a link on the mainpage, or on the forums main page, or the user control panel?

I checked the email address I used and it was administrator@reactos.org. If I recall correctly, it was sent to me by one of the Agile support techs after I contacted them because I was unable to contact anyone on the jira.reactos boards about my
inability to contact a jira.reactos administrator because I couldn't login to jira. (round and round and round it goes)
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Black_Fox
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Re: Cant change password nor access JIRA

Post by Black_Fox »

SystemCPMB wrote:It concerns me that somebody had to give me a url to http://www.reactos.org/user so I could change my password. I couldn't find a link to anything like that.
It's quite straightforward - go to reactos.org and click the blue figure in top right corner. This will bring you to the bottom of the site where you can login. Then the page reloads, click the blue figure in top right again and on the bottom now is "MY ACCOUNT" - pointing to reactos.org/user :-)
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